What is Rostara.co.uk?
Rostara is a showcase for the work of multi-disciplinary textile artist and designer Ruth O’Leary. Here, you can find out more about Ruth and her work, and buy exclusive art designed and made by her.
How do I place an order?
Do you offer international shipping?
We do - all shipping costs are calculated based on the destination and weight of the item. Any applicable taxes, duties, or customs fees are the responsibility of the buyer.
What is your return and exchange policy?
We accept returns of products in their original condition within 14 days of receipt. You are responsible for return shipping costs. Exchanges may be offered on a case-by-case basis. Contact us to discuss exchange options.
Can I cancel my order?
You can cancel an order prior to despatch. Please contact us as soon as possible to request a cancellation. If an item has already been despatched, it can be returned in its original condition within 14 days of receipt. You are responsible for return shipping costs.
How can I track my order?
All orders over £25 and all international orders will have a tracking number provided. Orders below £25 may also have a tracking number, if appropriate.
Do you offer custom or personalised textile art pieces?
How do you handle damaged or defective items?
If you receive a damaged or defective item, please contact us within seven days of receiving your order. You may be eligible for a replacement, refund, or exchange, depending on the specific circumstances.
Do you offer wholesale or bulk purchase options?
Handmade items are unique, so it’s not possible to offer wholesale or bulk purchase options for individually-made artworks; similarly, limited-edition prints are only available in the number produced. If you represent a gallery or other outlet which would like to feature Ruth’s art, please contact us to discuss this further.
Other items, such as stationery, accessories or homewares, may be available with wholesale purchase options. Please contact us to discuss your requirements.
How can I contact customer support?
Do you have a newsletter or mailing list?
We do - please subscribe using the ‘Keep in touch’ box in the footer at the bottom of this page.
Are there any upcoming sales or promotions?
Sales or promotions may be offered on a limited basis. To keep informed of any that are in effect, please subscribe to our mailing list using the ‘Keep in touch’ box in the footer at the bottom of this page.