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FAQ

Frequently asked questions

Rostara is a showcase for the work of multi-disciplinary textile artist and designer Ruth O’Leary. Here, you can find out more about Ruth and her work, and buy exclusive art designed and made by her.

To use our online store, please browse our available Collections, and click on the item you'd like to buy for more details and purchasing options. After placing an order, you'll receive an order confirmation email. If you have any questions or need assistance, please contact us.

We do - all shipping costs are calculated based on the destination and weight of the item. Any applicable taxes, duties, or customs fees are the responsibility of the buyer.

We accept returns of products in their original condition within 14 days of receipt. You are responsible for return shipping costs. Exchanges may be offered on a case-by-case basis. Contact us to discuss exchange options.

You can cancel an order prior to despatch. Please contact us as soon as possible to request a cancellation. If an item has already been despatched, it can be returned in its original condition within 14 days of receipt. You are responsible for return shipping costs.

All orders over £25 and all international orders will have a tracking number provided. Orders below £25 may also have a tracking number, if appropriate.

Yes! If you would like to discuss commissioning an item made just for you, contact Ruth. To find out more about how this process works, read the article ‘How to commission and buy art’.

If you receive a damaged or defective item, please contact us within seven days of receiving your order. You may be eligible for a replacement, refund, or exchange, depending on the specific circumstances.

Handmade items are unique, so it’s not possible to offer wholesale or bulk purchase options for individually-made artworks; similarly, limited-edition prints are only available in the number produced. If you represent a gallery or other outlet which would like to feature Ruth’s art, please contact us to discuss this further.

Other items, such as stationery, accessories or homewares, may be available with wholesale purchase options. Please contact us to discuss your requirements.

If you need to contact us, please complete the form on our Contact page, or email us at info@rostara.co.uk with details of your query. We will endeavour to respond to you as quickly as possible.

We are committed to protecting your privacy and ensuring the security of your personal information. For full details, please read our Privacy Policy.

We do - please subscribe using the ‘Keep in touch’ box in the footer at the bottom of this page.

Sales or promotions may be offered on a limited basis. To keep informed of any that are in effect, please subscribe to our mailing list using the ‘Keep in touch’ box in the footer at the bottom of this page.

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