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Privacy Policy

 Effective Date: 20 September 2023

 

  1. Introduction

 Welcome to Rostara.co.uk ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our website (https://rostara.co.uk/).

 

  1. Information we collect

 We may collect various types of information, including:

  • Personal information: Information that can identify you, such as your name, email address, phone number, and shipping address, which you provide voluntarily when making a purchase or creating an account.
  • Payment information: Information related to your payment transactions, such as credit card details, which are securely processed by our trusted payment service providers.
  • Non-personal information: Anonymous data such as your IP address, browser type, device information, and website usage patterns collected through cookies and similar technologies to improve our website's functionality and user experience.

 

  1. How we use your information

 We use your information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery.
  • To communicate with you regarding your orders, updates, and promotions.
  • To improve our website, products, and services based on user feedback and preferences.
  • To detect and prevent fraud, unauthorised access, and illegal activities.
  • To comply with legal obligations and resolve disputes.

 

  1. Cookies and tracking technologies

 Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information.

 

  1. Sharing your information

 We may share your personal information with trusted third parties for the purposes of order fulfilment, payment processing, and website analytics. We do not sell or rent your personal information to third parties for marketing purposes.

 

  1. Data security

 We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage method is completely secure, and we cannot guarantee absolute security.

 

  1. Your choices

 You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us at any time. Please contact us at info@rostara.co.uk to exercise these rights.

 

  1. Changes to this Privacy Policy

 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

 

  1. Contact us

 If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@rostara.co.uk.

 By using our website, you agree to the terms and practices outlined in this Privacy Policy.